291 Reviews Found
Business Response
Hi, thank you for the feedback and for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Your service folks took great care of my concern and problem. My concern moving forward is trust. I take my truck to you for service and hope that all of the tasks are taken care of. When I discovered that a simple tire rotation wasn't done, then you start to wonder what else hasn't been done as well.
Mike B.
MAGNA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Sales Customer
Very Friendly and knowledgeable sales and service people that made my buying experience one of the best experiences I have ever had.
Kaney L.
RIVERTON
Business Response
Thank you so much for your kind words. Kaney! We're glad to hear that our sales and service team made your buying experience exceptional. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new purchase!
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Confirmed Sales Customer
We had a wonderful experience. Rachel was awesome and walked us through everything.
Connie M.
SOUTH JORDAN
Business Response
Hi Connie, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us! Take care!
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Confirmed Service Customer
I went in for a recall and that was done quickly and successfully. During the 27 points inspection the tech discovered a suspension issue that needed so be repaired. The parts were ordered and that work was completed before the promised time.
Phillip V.
WEST VALLEY CITY
Business Response
Hello Phillip. It is great to hear everything was done to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Salt Lake Valley Buick GMC!
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Confirmed Service Customer
For my first time at Salt Lake Valley Buick GMC, it couldn’t have been better! The staff was super friendly. All my questions were answered and more. I was even given a Lyft to a nearby Barbershop while I waited for my car to be maintenanced. And when I was finished, I went over to the parts department to get some new floor mats, and though they didn’t have them in stock, they went and picked them up from there distribution center and I was able to have them same day. The team here at Salt Lake Valley Buick GMC went above and beyond! My truck has never been in such great condition. I will definitely be returning with all of my GMC truck needs.
Zeandre V.
WEST VALLEY CITY
Business Response
Hello, we're glad to hear you enjoyed your visit. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
I was disappointed with the service. Parts that were in perfect condition were unnecessarily replaced, and my warranty was not honored—even though your shop is the designated repair facility for my vehicle.
Aj M.
SALT LAKE CITY
Business Response
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Salt Lake Valley Buick GMC. We're looking forward to your next visit with us! Take care!
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Confirmed Service Customer
Quick service, helpful and responsive team! Dave is great!
Jane S.
SALT LAKE CITY
Business Response
Hi Jane, reviews like this give us motivation and help us ensure we provide high-quality care. Your satisfaction is our top priority. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Sales Customer
Ritchie my salesman wasn’t pushy and Mike in finance was awesome. They worked to make me happy and get things moving through smoothly. Best experience at a dealership I have ever had and I buy a lot of vehicles. They didn’t play the interest rate game.
Anthony L.
BOUNTIFUL
Business Response
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Ritchie and Mike. Our team strives to provide a seamless and transparent process for all our customers, and it's wonderful to know we met your expectations. We appreciate your loyalty and look forward to helping you with your future vehicle purchases!
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Confirmed Service Customer
Very good service they were super fast and did a great job
Lucy G.
TAYLORSVILLE
Business Response
Hi Lucy, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Staff is always courteous, attentive, and professional.
Burdel W.
LAS VEGAS
Business Response
Thank you so much for your amazing feedback! We're thrilled to hear that you had such a positive experience at our dealership. Our team strives to provide knowledgeable, professional, and courteous service, and it's wonderful to know that you felt that during your visit. We look forward to serving you in the future! Safe travels!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
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Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Salt Lake Valley Buick GMC! We're looking forward to your next visit with us!
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Confirmed Sales Customer
Isaiah was awesome! He was very knowledgeable, and I never felt pressured at all. I could not be happier.
James F.
MISSOULA
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
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Business Response
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Managed to work in 3 recall orders with standard oil change/tire rotation appointment.
Todd B.
SALT LAKE CITY
Business Response
Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
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Confirmed Service Customer
Didn't get a car wash with my service but I did feel they cared about giving the best service possible at the lowest price. I asked them to fill my def tank and they used more than one box of def and didn't charge me for it. I love good service that saves me money! Thanks!
Harlyn O.
WELLSVILLE
Business Response
Hello, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!