Confirmed Service Customer
I left the car for a simple oil change and brake pads replacement. And when I go to pick up the car there is a check engine light on! They out rightly deny and ask me to pay $200 for diagnosis and say repairs will cost $900. And later they say parts are back-ordered. Later they found other issues that were not found out with a $200 diagnosis and made me wait further for repairs. Finally engine check light came on after they did something and I paid $1300 to find my key fob damaged. When I ask for a replacement they arrogantly say it was not damaged by them and need their supervisor's permission to replace it. When I insisted they replace it and made me feel it was my mistake, I broke the key and asked them for a replacement.
Amog U.
SALT LAKE CITY,
UT
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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