Confirmed Service Customer
I had not been into this service department in quite sometime and I came in for an appointment for a recall repair. I was surprised on how much it had changed. The staff seemed stressed and unorganized compared to my previous visits. I texted about car progress and did not get a response. I called and was told it was not ready yet. I did receive a call later that car was ready. Pick-up was frustrating as I was I instructed to wait for a gentleman to enter data in his computer from invoices he was working on. After 10 mins he stopped and asked me if I had an appointment. I told him I was there to pick up my car. At that point he asked another gentleman who came in and I was given my keys, invoice and I left.
Leslie F.
MURRAY,
UT
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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