Review Details

I came into the dealership to get my breaks checked. They did your ( I think you call it your 32 point check) and found that I needed the engine air filter replaced which I gave them the OK to do. GREAT Once I got on the road I noticed that my check engine light was on and I tried to call back to talk to Hector and find out why, No one would answer the phone till I got almost home. That is at 6800 west about 20 minutes away. I finally got hold of Hector and he told me that I would have to drive all the way back to the dealership to get the check engine light turned off because the tech had not done the job of replacing the engine air filter correctly thus taking over an hour and a half of my time driving all the was back to get something done that should have been done correctly the first time. I am an 89 year old man and I have had a driver license and had my own car for over 70 years and this is the first time I have had to drive right back to the dealer because they did not do their job correctly. I have been buying my cars and getting all my services at Salt Lake valley GMC & BUICK every since they tool the Buick franchise away from Mark Miller and gave it to you guys. and I feel your tech's should do a better job of doing their job correctly and complete. Thus I came home disappointed with your service