Confirmed Service Customer
I took my GMC Canyon diesel in for an oil change and tire rotation on 7/3/2024. I was working with the service advisor DAN BUBENCHI, he lied to me and used fear as a tactic to get me to purchase work that was not necessary. He told me that my truck needs all new rotors and brake pads amongst other things coming to a total of $2800. He told me that my rotors and brake pads were shot, and he literally told me it was a matter of life and death if I did not get them fixed! I told him that did not make sense as I just replaced the brake pads and front rotors three years ago. I called my significant other, who is a mechanic and who had replaced them. We both asked to see pictures. After about 10 minutes waiting, he comes back and tells me that they put the tires back on the truck. I asked for the measurements and he couldn���t even give me that. I left and I took my truck down to Burt Brothers and they told me that my pads had 60% life on them and my rotors were in perfect condition. This is unethical, misleading, and purely dishonest by using a fear tactic and taking advantage of a person that is not versed with the mechanics of a vehicle.
Fiona S.
HERRIMAN,
UT
![2016 GMC Canyon 1GTP6DE12G1380565](https://inv.assets.ansira.net/evox/color_0640_032/10626/10626_cc0640_032_9V5.jpg)
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