Confirmed Service Customer
Showed up on my appointment time and dropped off my truck. Was told it could take a good part of the day to do the recall update. Around 2:30 I called to find out how things are going. I was told that they had tried twice to get the update to take and with no success. So I picked my truck up and rescheduled another day to get the update. Just saying it���s an inconvenience to have to bring my truck back for recalls. It���s seems to me that GM needs to provide better equipment to dealers to make things better for software updates.
Bryon P.
TOOELE,
UT
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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