Customer Reviews

Very Friendly and knowledgeable sales and service people that made my buying experience one of the best experiences I have ever had.

We had a wonderful experience. Rachel was awesome and walked us through everything.

I went in for a recall and that was done quickly and successfully. During the 27 points inspection the tech discovered a suspension issue that needed so be repaired. The parts were ordered and that work was completed before the promised time.

For my first time at Salt Lake Valley Buick GMC, it couldn’t have been better! The staff was super friendly. All my questions were answered and more. I was even given a Lyft to a nearby Barbershop while I waited for my car to be maintenanced. And when I was finished, I went over to the parts department to get some new floor mats, and though they didn’t have them in stock, they went and picked them up from there distribution center and I was able to have them same day. The team here at Salt Lake Valley Buick GMC went above and beyond! My truck has never been in such great condition. I will definitely be returning with all of my GMC truck needs.

I was disappointed with the service. Parts that were in perfect condition were unnecessarily replaced, and my warranty was not honored—even though your shop is the designated repair facility for my vehicle.

Very friendly environment. Clean dealership.

Positive experience

Quick service, helpful and responsive team! Dave is great!

Ritchie my salesman wasn’t pushy and Mike in finance was awesome. They worked to make me happy and get things moving through smoothly. Best experience at a dealership I have ever had and I buy a lot of vehicles. They didn’t play the interest rate game.

Very good service they were super fast and did a great job

Staff is always courteous, attentive, and professional.

Everyone was very friendly and efficient

Great turn a round

Isaiah was awesome! He was very knowledgeable, and I never felt pressured at all. I could not be happier.

very bad service

Managed to work in 3 recall orders with standard oil change/tire rotation appointment.

I like that the service is very fast!

Didn't get a car wash with my service but I did feel they cared about giving the best service possible at the lowest price. I asked them to fill my def tank and they used more than one box of def and didn't charge me for it. I love good service that saves me money! Thanks!

My salesman, Brandon, is a good guy, and the gentleman I worked with in finance seemed solid, but overall, very disappointed with the dealership. I put a $2000 deposit down on the car I wanted, with the understanding that I could come see the car the next day and if for some reason we were not able to make a deal, then I could get my deposit back. When I made the deposit there was no indication that this was a non-refundable deposit, so I proceeded. If it did say the deposit was non-refundable, then I would not have made the deposit. When I arrived at the dealership, there was some misunderstanding, admittedly on my part but also on the part of the dealership. I am not an expert, the dealership is, but rather than help guide me through my concerns to help find a solution, Rob, the person sitting at the elevated desk (a manager I’m sure) threatened that if I didn’t go through with the purchase, they would keep my deposit. It was so sad. It was not about the money. I have only worked in cash with this and other dealers in high-dollar transactions and they were threatening me for a couple thousand dollars? Again, it was the shift to a threatening and intimidating tone to extort me to complete the transaction or else. At one point in the conversation, I was the one who had to say, “I am trying to repair this situation to try to get this done but I don’t feel like you are.” I would have hoped they would have been more understanding, more empathetic to understand why I was concerned and guided me through to a solution to salvage the sale, but no, they were willing to sacrifice an established, and cash paying customer for a measly $2000 deposit. Ultimately Rob did agree to give me my deposit back, which is good, but I didn’t want my deposit, I wanted the car. And in the end I was the one who suggested how we could resolve my concern. And it was Brandon, my salesman who assisted with getting things in process, which is all I wanted so I could get my wife the car she wanted. So I bought the car, but I do not feel good about how things went. I am so disappointed compared to my previous experience with SLV GMC. I would like to go back. I want another truck, which will be over $100k in cash when it comes out, and I want to buy it the day it becomes available, but I don’t know that I could work with a dealer that places $2000 over the relationship I thought we had when I first reached out to them again. Like I said, I don’t feel good after this purchase, I feel sad that they could care less about me.

Kind associates and the cat was done quicker than they said it would be. What else is there?