255 Reviews Found
4.6
Confirmed Service Customer
I have 2020 GMC 3500 Denali with 6000 miles on the truck water pump broke, throwing the fan into the radiator tearing the shroud apart and your service department couldn���t tell me whether or not that was under the five year 36,000 mile warranty after waiting for eight hours I decided to go ahead and fix it myself. I will never deal with a GMC or shiv dealer again I think your service department needs a little bit more training on responding to request for answers
Bruce D.
SOUTH JORDAN
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Salt Lake Valley Buick GMC! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Great service. Easy to drop off. Service was completed by estimated time. Friendly service advisor.
Matthew R.
TAYLORSVILLE
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for choosing Salt Lake Valley Buick GMC and we hope to see you again.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for the great review! We're looking forward to your next visit with us!
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Confirmed Sales Customer
Respectful, friendly, timely, honored everything they said they would do
Terrill M.
FAIRFIELD
Business Response
Hello, thank you for sharing your positive experience! Until the next time we meet, take care!
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Business Response
Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
Ritchie was very nice to work with, he provided great information but was not pushy at all. Buying the car was easy process!
Kostas P.
SALT LAKE CITY
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Fast , friendly, service. Did exactly wanted, no more no less.
Douglas H.
TAYLORSVILLE
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
I set an appointment online. I arrived on time. After I was checked in, I was asked if I had an appointment. My truck sat for 45 minutes before it was pulled into the shop for service. I had a question about some warranty work and asked to speak to the warranty manager. I was informed that she was too busy to talk to me.
Clark L.
BLUFFDALE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Clean, not to many places to sit while waiting.
Bradley W.
HERRIMAN
Business Response
Thank you for choosing Salt Lake Valley Buick GMC as your first choice for all your automotive needs! Hi, thanks for taking the time to leave a review.
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Confirmed Sales Customer
Everything was Excellent, from Geromiah Kipper's assistance in sales to Robb in Management to Mike in Finance, it all was very easy and smooth.
Steven H.
SANDY
Business Response
We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
It would have been given all the information before we left our truck for a diagnostic. We left the truck and afterwards we were told that because of the extended warranty details we had to take it to the dealership that sold us the truck. We should have been given that information when we dropped it off.
Apolinar S.
89883
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Sales Customer
Richie was excellent and made the entire buying process a delight!
Matthew G.
LEHI
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
My third Buick. Salt Lake Valley Buick GMC has treated me excellent since their opening. My next car will be procured through them as well.
Kerry P.
SALT LAKE CITY
Business Response
Hi, we are so pleased you enjoyed your visit to Salt Lake Valley Buick GMC! Until the next time we meet, take care!
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Confirmed Sales Customer
Wonderful and quick experience. I had ordered the vehicle and when it arrived, I was in real quick and out within an hour.
Ramon C.
DRAPER
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Sales Customer
Best prices in the state hands down. Buying process was pretty easy and stress free. Financing was a breeze and probably the best process I���ve seen in buying a car. No surprises and super
Andrew G.
FRUIT HEIGHTS
Business Response
Hi, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
For my convenience i purchased in cab filters Way over priced so i won���t be buying them there thank you.
Dennis S.
WEST JORDAN
Business Response
Hello, we really appreciate your feedback! We look forward to your next visit! Take care!