Confirmed Service Customer
I have 2020 GMC 3500 Denali with 6000 miles on the truck water pump broke, throwing the fan into the radiator tearing the shroud apart and your service department couldn���t tell me whether or not that was under the five year 36,000 mile warranty after waiting for eight hours I decided to go ahead and fix it myself. I will never deal with a GMC or shiv dealer again I think your service department needs a little bit more training on responding to request for answers
Bruce D.
SOUTH JORDAN,
UT
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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